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Cisco Bug: CSCtb53278 - Message notification should be cleared when user is deleted from CUC

Last Modified

Feb 22, 2014

Products (1)

  • Cisco Unity Connection

Known Affected Releases


Description (partial)

-                    RELEASE NOTE TEMPLATE                           


Unity Connection is attempting to send the undeliverable SMTP notification even after the user is deleted from the system 

Found in Unity Connection server running  7.0.2 version  

Here is the sequence of events on how the user was deleted from the network environment.

#1 User was deleted from their mail server 
#2 Deleted from active directory  
#3 Notification was failing that are being sent  from CUC for the user 
#4 User was deleted from Unity Connection 
#5 However, message notification was NOT removed from the queue and the system was attempting to deliver it.
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