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Cisco Bug: CSCtb52363 - Transfer from CAD leave agent in hung state

Last Modified

Jul 07, 2017

Products (1)

  • Cisco Unified Communications Manager (CallManager)

Known Affected Releases


Description (partial)


Transferring a call from CAD results in CAD getting hung and unable to receive further calls until CAD is restarted on the desktop.

The problem can be identified by the scenario (4 parties, two transfer on the same call leg, which isn't released by CUCM).


The problem would not exists if either or both B and C are human with IP phones, because they would hang up the call once they see the transfer is completed. But in this particular case, both agent's desktop and CVP waiting for UCM to clear the call leg.
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