Cisco Bug: CSCtb51878 - Calls abandoned not displayed in "Router calls Abandoned on ring"
Dec 29, 2016
- Cisco Unified Contact Center Enterprise
Known Affected Releases
6.0(0) 7.0(0) 7.1(1) 7.2(1) 7.5(1)
Symptom: Abandoned calls while ringing on agents phone are not displayed in the "Router calls Abandoned on ring" while they are displayed in "Router Tasks Abandoned Queue" in report caltyp23: Call Type Historical All Fields Report. Same can be seen in HDS DB, calls are stored as Call_Type_Half_Hour.TotalCallsAbandToHalf and NOT also as Call_Type_Half_Hour.RouterCallsAbandToAgentToHalf. Conditions: If "Enable Target Requery" has been enabled in the Routing Script and the call is abandoned while ringing at the Agent phone.
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.
Bug Details Include
- Full Description (including symptoms, conditions and workarounds)
- Known Fixed Releases
- Related Community Discussions
- Number of Related Support Cases