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Cisco Bug: CSCtb51878 - Calls abandoned not displayed in "Router calls Abandoned on ring"

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

6.0(0) 7.0(0) 7.1(1) 7.2(1) 7.5(1)

Description (partial)

Abandoned calls while ringing on agents phone are not displayed in the "Router calls Abandoned on ring" while they are displayed in "Router Tasks Abandoned Queue" in report caltyp23: Call Type Historical All Fields Report.

Same can be seen in HDS DB, calls are stored as Call_Type_Half_Hour.TotalCallsAbandToHalf and NOT also as Call_Type_Half_Hour.RouterCallsAbandToAgentToHalf.


If "Enable Target Requery" has been enabled in the Routing Script and the call is abandoned while ringing at the Agent phone.
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