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Cisco Bug: CSCtb49672 - CAD cannot be closed if Login/Logout buttons are set to invisible

Last Modified

Feb 22, 2014

Products (1)

  • Cisco Unified Contact Center Express

Known Affected Releases

7.0(1) 7.0(1)SR1.3 7.0(1)SR3

Description (partial)

Symptom:

When changing the login/logout button to invisible, the close "X" button doesn't work.
It logs out the agent but CAD application is still opened.



Conditions:
CAD 6.6.1.200
CRS 7.0(1)SR3


Steps taken to recreate:
=======================
1- Cisco --desktop--admin, change the logout/login button to invisible.
2- login to the CAD.
3- press the Close button "X" to close the window, the CAD logs out but the CAD window does close.
4- the only way to close the window is by going to TASK MANAGER and ending the CAD process from there.

Make the login/logout button visible then the CAD window closes fine from the Close "X".

- this is working as presented above on 6.6.1.200

- this is reproducible on 6.6.1.100 (CCX 7.0(1)SR01_Build196) as well with the same behavior when one makes login/logout invisible, and if one clicks on X button agent is logged out but CAD is still open.
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