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Cisco Bug: CSCtb46618 - UCCX: High Select Resource timeout causes calls to become stuck in queue

Last Modified

Feb 23, 2018

Products (1)

  • Cisco Unified Contact Center Express

Known Affected Releases


Description (partial)


An agent may go to Ready from Reserved during a consult transfer from a UCCX CTI Port. 

When this occurs, the system will no longer attempt to present the call to available agents and the call becomes stuck in queue. 


This occurs when the Select Resource timeout value in the script is set to greater than the Reserved Duration Threshold in the registry (default is 20 seconds).
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