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Cisco Bug: CSCtb46618 - UCCX: High Select Resource timeout causes calls to become stuck in queue

Last Modified

Feb 23, 2018

Products (1)

  • Cisco Unified Contact Center Express

Known Affected Releases

7.0(1)SR3

Description (partial)

Symptom:

An agent may go to Ready from Reserved during a consult transfer from a UCCX CTI Port. 

When this occurs, the system will no longer attempt to present the call to available agents and the call becomes stuck in queue. 

Conditions:

This occurs when the Select Resource timeout value in the script is set to greater than the Reserved Duration Threshold in the registry (default is 20 seconds).
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