Cisco Bug: CSCtb45288 - Reporting Server stays in Partial Service - Memory Error Written
Dec 30, 2016
- Cisco Unified Customer Voice Portal
Known Affected Releases
CVP 4.0.2 Symptom: Reporting Server staying in partial service after a purge request. The purge is not able to proceed. Seeing errors such as: 2032: 10.1.255.16: Jul 31 2009 13:56:51.402 -0600: %CVP_4_0_MessagingLayer-3-MESSAGING_LAYER: onError encountered on plugin: SYS_RPT2 while trying to process message on subsystem side plugin queue, error is: java.lang.OutOfMemoryError: Java heap space [id:1] Conditions: Appears to be related to purging schedule. This error can occur when the system is under extremely heavy load when the scheduled purge is about to start.
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