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Cisco Bug: CSCtb42432 - 2nd BC transfer will not transfer the chat session.

Last Modified

Sep 14, 2010

Products (1)

  • Cisco Unified E-Mail Interaction Manager

Known Affected Releases

4.3(1)

Description (partial)

Symptom:
Chat session will NOT get transferred to the new agent during the 2nd or 3rd BC transfer.

Conditions:
2nd or 3rd BC transfer.
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