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Cisco Bug: CSCtb37084 - SBR fails for mailbox database due to no connect permission

Last Modified

Jun 28, 2010

Products (1)

  • Cisco Unity Connection

Known Affected Releases


Description (partial)


Unity Connection (UC) 7.x may experience a problem in the scripts that renumber messages after an outage between cluster members.  In 7.1.3, a log file, "mbxsbr.txt" is created in the active log folder with an error such as:
Error resolving splitbrain, database: UnityMbxDb2 objectid: 09bef2f6-31b7-416f-adbc-89b70b835f54
IX000: No connect permission.
IX000: ISAM error:  no record found.


Only applicable to Unity Connection 7.0 / 7.1 in a clustered environment where the primary and secondary lost connectivity between each other and ultimately recovered.
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