Preview Tool

Cisco Bug: CSCtb34317 - Unable change the reason code by pressing CTRL-O(x)

Last Modified

Feb 22, 2014

Products (1)

  • Cisco Unified Contact Center Express

Known Affected Releases

7.0(1)SR1 7.0(1)SR3

Description (partial)

Unable to change the reason code by pressing x on the reason code dialog for NotReady and logout states, where x is the number/sub-number of the reason code.

CAD Version: 7.0(1) and SRs, 8.0(1)
Enable reason codes in CDA for the workgroup the agent is part of.
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.