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Cisco Bug: CSCtb34317 - Unable change the reason code by pressing CTRL-O(x)

Last Modified

Feb 22, 2014

Products (1)

  • Cisco Unified Contact Center Express

Known Affected Releases

7.0(1)SR1 7.0(1)SR3

Description (partial)

Symptom:
Unable to change the reason code by pressing x on the reason code dialog for NotReady and logout states, where x is the number/sub-number of the reason code.

Conditions:
CAD Version: 7.0(1) and SRs, 8.0(1)
Enable reason codes in CDA for the workgroup the agent is part of.
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