Cisco Bug: CSCtb31574 - ACMIPim is sending AgentStateUpdate to OPC with wrong duration value
Dec 29, 2016
- Cisco Unified Contact Center Enterprise
Known Affected Releases
Symptom: ACMIPim will send AgentStateUpdate to OPC with wrong state duration value. Conditions: ICM7.2(7) PG.ACMI ES31, and Agent has to move from Not_ready to Ready state.
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