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Cisco Bug: CSCtb31574 - ACMIPim is sending AgentStateUpdate to OPC with wrong duration value

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases


Description (partial)

ACMIPim will send AgentStateUpdate to OPC with wrong state duration value.

ICM7.2(7) PG.ACMI ES31, and Agent has to move from Not_ready to Ready state.
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