Cisco Bug: CSCtb29452 - Routed Call reported in default skill when pre-call is late
Dec 29, 2016
- Cisco Unified Contact Center Enterprise
Known Affected Releases
Symptom: Comparing Completed Tasks Incoming: Handled from caltyp22 to Completed Tasks Handled from agtskg26 reports shows difference where CT reports have more than SG reports. Conditions: 1:1 mapping. Using sub-skills and have mapped this CT with the exact base SG, so accodring to that it is expected to see that the number of calls handled in that CT is the same as for that SG summary.
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