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Cisco Bug: CSCtb29452 - Routed Call reported in default skill when pre-call is late

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

7.2(7)

Description (partial)

Symptom:

Comparing Completed Tasks Incoming: Handled  from caltyp22
to Completed Tasks Handled from agtskg26 reports shows difference where CT reports have more than SG reports.

Conditions:

1:1 mapping. Using sub-skills and have mapped this CT with the exact base SG, so accodring to that it is expected to see that the number of calls handled in that CT is the same as for that SG summary.
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