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Cisco Bug: CSCtb29431 - Agent unable to retrieve call after placing a transferred call on hold

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

7.5(5)

Description (partial)

Symptom:
Agent is unable to retrieve call after placing a transferred call on hold.

Conditions:
Using the Alternate button on CAD to complete the consult transfer to a conference call.
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  • Status
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