Preview Tool

Cisco Bug: CSCtb29280 - When transfer/conference is cancelled, original call should be unholded

Last Modified

Jun 24, 2011

Products (1)

  • Cisco Unified Contact Center Express

Known Affected Releases


Description (partial)


When a trying to initiate transfer/conference is cancelled, original call should be unholded automatically.

When an agent initiates a transfer or a conference to another agent/route point, the original caller is put on hold and transfer is initiated. However, when this transfer/conference operation is not completed and agent cancels the transfer/conference operation then the caller should be automatically unholded.

Cancelling the initiated transfer/conference operation.
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.