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Cisco Bug: CSCtb27405 - Following PIM/OPC crash agent assigned into incorrect skillgroup

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases


Description (partial)


Agents at the UCCE Child are receiving calls which have been queued to a skill group to
which the agents are not assigned.

A combination of triggers including PIM or OPC crash at Gateway PG followed by complex call
flow in a Parent/Child deployment may lead to an agent being dynamically assigned to a
skill group to which they don't belong (at the Parent level).


- UCCE 7.2(7) Parent/Child deployment
- If the call scenario includes inter cluster CCM Transfers.
- Transgerring Agent and Transferred agent are a part of a different CCM, but the final destination falls with in the same CCM.
- Agent was previously a member of the skill group it is incorrectly assigned to, but was removed
from that skill group (prior to PIM or OPC crash).
- When Parent systems recieves an Agent State update as Dynamic (line 2)for an already configured agent in Parent (in Line 1) with an invalid Line Handle and Skill Group.
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Bug Details Include

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  • Status
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