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Cisco Bug: CSCtb27260 - MeetMe call got dropped due to 500 Internal Server Error

Last Modified

Jun 11, 2010

Products (1)

Known Affected Releases


Description (partial)


A MeetMe caller is dropped from a meeting. This could happen when the caller
first joins, when a second caller joins the meeting, or after a hold/resume
operation. The MeetMe log will show a message including the string "500
Internal Server Error" for the dropped call.

This problem occurs rarely during periods when many callers are joining or
leaving meetings, which causes a high level of network activity. Specifically,
it happens when Cisco Unified CallManager sends some SIP messages for a given
call using TCP and other messages using UDP. In certain cases, the MeetMe
server can receive those messages in a different order than they were sent.
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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  • Known Fixed Releases
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