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Cisco Bug: CSCtb21097 - Stale Call Issue in Off Switch consult transfer scenario.

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases


Description (partial)

Duplicate calls detected to calls not getting cleared from PIM memory.

Agent A gets a call from customer.
Agent A initiates an Off switch consult transfer.

After the call is complete, the call object is not deleted from PIM memory because of no events received from SCCS for this call.

After this, if at a later point a call ID comes in with the same call ID, it is detected as a duplicate and leads to misrouting of calls.
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