Cisco Bug: CSCtb21097 - Stale Call Issue in Off Switch consult transfer scenario.
Dec 29, 2016
- Cisco Unified Contact Center Enterprise
Known Affected Releases
Symptom: Duplicate calls detected to calls not getting cleared from PIM memory. Conditions: Agent A gets a call from customer. Agent A initiates an Off switch consult transfer. After the call is complete, the call object is not deleted from PIM memory because of no events received from SCCS for this call. After this, if at a later point a call ID comes in with the same call ID, it is detected as a duplicate and leads to misrouting of calls.
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Bug Details Include
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