Guest

Preview Tool

Cisco Bug: CSCtb21097 - Stale Call Issue in Off Switch consult transfer scenario.

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

7.5(4)

Description (partial)

Symptom:
Duplicate calls detected to calls not getting cleared from PIM memory.

Conditions:
Agent A gets a call from customer.
Agent A initiates an Off switch consult transfer.

After the call is complete, the call object is not deleted from PIM memory because of no events received from SCCS for this call.

After this, if at a later point a call ID comes in with the same call ID, it is detected as a duplicate and leads to misrouting of calls.
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.