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Cisco Bug: CSCtb19938 - Mac Agent crashes when attempting to posture assess Antivirus

Last Modified

Feb 22, 2014

Products (1)

  • Cisco NAC Appliance (Clean Access)

Known Affected Releases

4.6(0.3) 4.7(0.0)

Description (partial)


When the 4.6 Mac agent is used and an antivirus is installed on the system and there is a rule set up to check for the antivirus (even just installation) the agent crashes (icon disappears from menu bar, gui disappears, process terminates). This occurs immediately after logging in while the "Please Wait" screen is up.

This only occurs on PPC based systems - does not appear to affect Intel based Macs.


Mac OSX 10.4 or 10.5
PowerPC based Mac
Antivirus installed on Mac (has been observed with Symantec and McAfee)
Requirement set in CAM to check for Anti-virus for Mac OSX
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