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Cisco Bug: CSCtb05747 - Resetting password of admin user fails through direct physical access.

Last Modified

Jan 30, 2017

Products (1)

  • Cisco Emergency Responder

Known Affected Releases

7.1

Description (partial)

Symptom:

Resetting password of admin user fails through direct physical access.
Conditions:
Procedure:
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1.	Log in to the system with username and password: 
   
       The Welcome to platform password reset window displays. 
2.	Press any key to continue. 
3.	If you have a CD or DVD in the disk drive, remove it now. 
4.	Press any key to continue. 
The system tests to ensure that you have removed the CD or DVD from the disk drive. 
5.	Insert a valid CD or DVD into the disk drive. 
Note:     For this test, you must use a data CD, not a music CD. The system tests to ensure that you have inserted the disk. 
6.	After the system verifies that you have inserted the disk, you get prompted to enter one of the following options to continue: 
     (a)      Enter a to reset the administrator password.
     (b) 	Enter s to reset the security password.
     (c)	Enter q to quit. 
7.	 Enter a new password of the type that you chose. 
8.	 Reenter the new password. 
The password must contain at least 6 characters. The system checks the new password for strength. If the password does not pass the strength check, you get prompted to enter a new password. 
9.	After the system verifies the strength of the new password, the password gets reset, and you get prompted to press any key to exit the password reset utility. 

Expected Result:
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1.Password reset of admin user through direct physical access is successful and admin user logs into the system with the new password.

Actual Result:
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1. Admin user fails to login after password has been changed through direct physical access.

Other Details:
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This problem is seen in CER 7.0.3.10000-7, CER 7.1.39011-4 and CER 7.1.39021-1 builds.
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Bug Details Include

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