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Cisco Bug: CSCtb01688 - More than one BC activity is routed to a BC agent at a given time

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

7.5(4)

Description (partial)

Symptom:
More than one BC activity is routed to a BC agent at a given time.  Agent won't be able to handle more than one BC activity.

Conditions:

When EIM/WIM is under load scenario ( Email activity interrupted by BC activity )
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  • Status
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