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Cisco Bug: CSCta99556 - Enhanced MWI StationMwiNotificationMessage only uses device CSS not line

Last Modified

Jul 07, 2017

Products (3)

  • Cisco Unified Communications Manager (CallManager)
  • Cisco Unity Connection Version 7.1
  • Cisco Unified Communications Manager Version 7.1

Known Affected Releases


Description (partial)


MWI on/off calls fail when using new Enhanced MWI integration.
Trace analysis shows that CCM is only using the Voicemail port's Device CSS when looking for the MWI On/Off DN, instead of using the normal Line:Device CSSes concatenated.

07/12/2009 19:31:41.457 CCM|StationInit: (0000009) StationMwiNotificationMessage mwiTarget=7121004 mwiCtrl=2101 msgsWaiting=1 totalVm(-1/-1) priVm(-1/-1) totalFax(-1/-1) priFax(-1/-1)|<CLID::StandAloneCluster><NID::pub712><CT::1,100,39,1.1721><IP::><DEV::CiscoUM1-VI1><LVL::State Transition><MASK::0020>
07/12/2009 19:31:41.458 CCM|MessageWaitingManager::ssInforeq - Bad mwiOnOffDn=2101 passedCSS=89e9564e-5589-2ff0-946c-d9548dcb4bba|<CLID::StandAloneCluster><NID::pub712><CT::1,100,39,1.1721><IP::><DEV::CiscoUM1-VI1><LVL::Error><MASK::0800>


MWI DN is located in a CSS only reachable from the Line CSS of the VM port, not reachable via the Device CSS
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