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Cisco Bug: CSCta97622 - extra outbound call with no data is created during connected xfer/conf

Last Modified

Feb 22, 2014

Products (1)

  • Cisco Unified Contact Center Express

Known Affected Releases

7.0(1) 8.0(1)

Description (partial)

Symptom:
On all phones types, when agents go off-hook then on-hook without dialing an outbound number, an empty record (with no originator & destination numbers) is recorded in the database, which shows up in HR reports.

On RT/RT-Lite phones, when agents does a connected transfer/conference, an empty outbound record (with no originator & destination numbers) is recorded in the database, which shows up in the HR reports.

Conditions:
Affects all customers using UCCX prior to 8.0(1).
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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