Preview Tool

Cisco Bug: CSCta94350 - Under rare conditions, CM key manager may fail to serve keys to WAEs.

Last Modified

Feb 22, 2014

Products (1)

  • Cisco Wide Area Application Services (WAAS) Appliances

Known Affected Releases

4.1(3) 4.1(3b)

Description (partial)

CM key manager may fail to serve keys to WAEs. One or all of the following critical alarms can be seen on WAE(s) CLI and CM GUI:

   1) Secure store is initialized and not open
   2) Failed to get a key of managed secure store from CM
   3) The system has failed to retrieve the disk encryption key

   The following error messages can be seen in WAE cms logs at /llocal/local1/errorlog/cms_log.current if SSL AO settings are configured 

Managed store key does not exists, which is needed to process SslCertificateKey objects. Rejecting updates from CM

Conditions: When secure store is initialized / opened or disk encryption is enabled or ssl operational state is enabled from large number of WAEs.
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.