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Cisco Bug: CSCta93412 - ACMI PIM - Complex call flow incorrectly adds agent to skill group

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases


Description (partial)


Agents at the UCCE Child are receiving calls which have been queued to a skill group to
which the agents are not assigned.

For some complex call flow scenario's in UCCE Parent/Child deployments an agent may
dynamically be assigned to a skill group to which they don't originally belong (at the Parent level).


UCCE 7.2(7) Parent/Child deployment
Child with multiple PG's connected to separate UCM clusters
Hair-pinned calls transferred/conferenced between UCM clusters
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Bug Details Include

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