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Cisco Bug: CSCta92294 - TSP remains registered to CUCM after failover event

Last Modified

Feb 22, 2014

Products (1)

  • Cisco Unity Servers

Known Affected Releases


Description (partial)

In failover environment, the Primary TSP port remains registered with CUCM after a failover to Secondary is triggered.  This results in calls being presented to the Primary Unity Port rather than the Secondary hunt group.  This error may also be displayed in the Event Viewer:

Cisco Unity port <#> on the primary is unresponsive while failing over to the backup.  This is not a problem, since this server is now inactive and the backup will be answering calls.  However, if you failback to the primary before clearing this port, the port will not be answer calls properly.  To clear the port, restart the primary server before failing back. 

Unity 7.0 in failover environment
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