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Cisco Bug: CSCta89176 - Chat transcript is lost if Agent logs into the same App server

Last Modified

Oct 03, 2011

Products (1)

  • Cisco Unified E-Mail Interaction Manager

Known Affected Releases

4.3(1)

Description (partial)

Symptom:

All the chat transcript is lost and agent gets a message saying "A message error encountered in the session has caused the previous chat messages to be lost" 

Conditions:

Login the agent into same App server after APP server failover
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