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Cisco Bug: CSCta75670 - After upgrade from 6.x to 7.0.4, users on contact list show offline

Last Modified

Jul 04, 2017

Products (2)

  • Cisco Unified Communications Manager IM & Presence Service
  • Cisco Unified Presence Version 7.0

Known Affected Releases


Description (partial)

Symptom:Upgrade of CUP from 6.0.x to 7.0.4, contacts show as off-line after switch version.

Conditions:A CUP user has an existing buddy list in 6.0.5, after the ugprade and reboot, the buddies show as off-line.  Deleting and re-adding the buddy corrects presence until the next PE restart.
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