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Cisco Bug: CSCta74007 - Supervisor desktop RTG displays improper Sub-skillgroup data for agents

Last Modified

Dec 31, 2016

Products (1)

  • Cisco Computer Telephony Integration Option

Known Affected Releases

7.5(6) 7.5(8)

Description (partial)

Symptom:
In the real time grid for supervisor, corresponding to an agent, if the agent is configured for more than one sub skill group of same base, Supervisor can see only one of the subskill configured and see only one name.
Also, On removing all base and sub-skill groups when agent is logged in, it removes only the sub skill groups which are configured, but the base skill group of that sub skill group wont be removed. 

Conditions:
Only when Sub Skills are configured.
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