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Cisco Bug: CSCta73339 - CAD shows wrong real-time statistics

Last Modified

Feb 21, 2018

Products (1)

  • Cisco Unified Contact Center Express

Known Affected Releases

6.0(1) 7.0(1)SR1

Description (partial)


When checking the real-time reports for the CAD agent, we find that the time for each agent is the same time for the first agent in their team. This issue appears in all teams and on all agents.  

In other words, agents are getting the same real-time reporting from the first agent in the Team.

The issue appeared exactly as following:
1) Check the time for the first agent in the team (on Cisco Supervisor Desktop).
2) check the time for CAD agent from the real-time reporting.
3) there is no difference between both real-time report.


CRS  7.0(1)_Build168
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