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Cisco Bug: CSCta72281 - Call gets disappeared from Agent desktop after queuing at IP IVR.

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases


Description (partial)

Call control buttons on the call is grayed and Call grid disappears from the agent desktops. 

In third Party conference, when the call is getting queued at IPIVR and delivered to Agent3.
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