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Cisco Bug: CSCta72281 - Call gets disappeared from Agent desktop after queuing at IP IVR.

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

7.5(6)

Description (partial)

Symptoms:
Call control buttons on the call is grayed and Call grid disappears from the agent desktops. 

Condition:
In third Party conference, when the call is getting queued at IPIVR and delivered to Agent3.
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