Cisco Bug: CSCta72281 - Call gets disappeared from Agent desktop after queuing at IP IVR.
Dec 29, 2016
- Cisco Unified Contact Center Enterprise
Known Affected Releases
Symptoms: Call control buttons on the call is grayed and Call grid disappears from the agent desktops. Condition: In third Party conference, when the call is getting queued at IPIVR and delivered to Agent3.
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