Preview Tool

Cisco Bug: CSCta66767 - 7.1.2a subscriber install fails to connect to publisher

Last Modified

Feb 28, 2018

Products (3)

  • Cisco Unified Communications Manager (CallManager)
  • Cisco Unity Connection Version 7.1
  • Cisco Unified Communications Manager Version 7.1

Known Affected Releases


Description (partial)

    Subscriber fails to connect to publisher during install.
    Defect condition appears when publisher is installed from factory boot
   image with an upgrade to 7.1.2.
   IPM|(CAPTURE) isftp using password failed (12). Trying sftp using keys.
   IPM|(CAPTURE) isftp using password failed (15). Trying sftp using keys.
   can be seen in the install.log of the subscriber affected
   Defect condition can also appear when you hit SKIP instead of PROCEED when
 installing a publisher WITH the upgrade during install option - in this
 scenario, the connectivity test to the publisher will fail during the
 installation of the subscriber. In this particular scenario, there is no way to
 check the install log on the subscriber, just check for the conditions
 mentioned in the workaround below - same workaround applies.  You can view the
attached screenshots for more details.
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.