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Cisco Bug: CSCta63680 - CME: queue is empty for huntgp but CME thinks it is not empty

Last Modified

Feb 22, 2014

Products (1)

  • Cisco 2800 Series Integrated Services Routers

Known Affected Releases

3.3(0)

Description (partial)

Symptom:

When user tries to log out, 'debug ephone detail' output shows the following.

5555 is the only agent left and call queue is not empty for huntgp 1, so hunt group logout is not allowed

However, 'sh ephone-hunt' shows that callqueue is empty.

Group 1

    number of calls in queue: 0

Also, 'sh call active voice brief' shows no calls at the time.



Conditions:

Using CME, BACD, HuntGroup
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