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Cisco Bug: CSCta62112 - UCCX7: Barge-In functionality cannot be Disabled, and German Law states

Last Modified

Feb 22, 2014

Products (1)

  • Cisco Unified Contact Center Express

Known Affected Releases

7.0(1)SR1

Description (partial)

Symptom:

Normal feature functionality operation.

Conditions:

Customer must adhere to German Law and have the following feature functionality \ capability to utilize or the feature must be disabled.

If Barge-In is enabled then according German law it is necessary 

a.  that the Agent is informed and actively gives OK if a Supervisor tries to Barge-In and also 

b.  that the Agent can refuse the Barge-In request of a Supervisor.
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