Cisco Bug: CSCta62112 - UCCX7: Barge-In functionality cannot be Disabled, and German Law states
Feb 22, 2014
- Cisco Unified Contact Center Express
Known Affected Releases
Symptom: Normal feature functionality operation. Conditions: Customer must adhere to German Law and have the following feature functionality \ capability to utilize or the feature must be disabled. If Barge-In is enabled then according German law it is necessary a. that the Agent is informed and actively gives OK if a Supervisor tries to Barge-In and also b. that the Agent can refuse the Barge-In request of a Supervisor.
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