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Cisco Bug: CSCta60420 - Calling party number does not change on transfered calls for UCCX /CAD

Last Modified

Feb 22, 2014

Products (1)

  • Cisco Unified Contact Center Express

Known Affected Releases

4.0(4) 4.0(5) 4.5(1) 5.0(1) 6.0(1) 7.0(1)

Description (partial)


External PBX/ PSTN transfered calls will not display correctly update Caller ID on agents CAD interface. 


CallManager --H323 -- CME (5364 is a phone here) 

Calling number 6414 calls > 4428. 4428 Blind trf > 5364 (phone on a CME system). 5346 then blind trf the call to > 8511 (CTI RP).

On the CAD agent it always displays 5346 as the calling party number even after the notification of calling party number change being received in JTAPI.
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Bug Details Include

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