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Cisco Bug: CSCta56972 - Fail to move prefs directory after a downgrade followed by an upgrade

Last Modified

Mar 12, 2016

Products (1)

  • Cisco AnyConnect VPN Client

Known Affected Releases


Description (partial)

On Windows, the following log error is seen:

Function: PreferenceMgr::moveOldFiles
File: ..\Api\PreferenceMgr.cpp
Line: 1199
Invoked Function: MoveFile
Return Code: 183 (0x000000B7)
Description: Cannot create a file when that file already exists.

In 2.3.2016 the AnyConnect user directory on Windows was moved from %APPDATA% to%USERPROFILE%\Local Settings\Application Data. Therefore, this error only happens when the user upgraded to 2.3.2016 or higher, then downgraded and upgraded again.
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