Cisco Bug: CSCta56972 - Fail to move prefs directory after a downgrade followed by an upgrade
Mar 12, 2016
- Cisco AnyConnect VPN Client
Known Affected Releases
Symptom: On Windows, the following log error is seen: Function: PreferenceMgr::moveOldFiles File: ..\Api\PreferenceMgr.cpp Line: 1199 Invoked Function: MoveFile Return Code: 183 (0x000000B7) Description: Cannot create a file when that file already exists. Conditions: In 2.3.2016 the AnyConnect user directory on Windows was moved from %APPDATA% to%USERPROFILE%\Local Settings\Application Data. Therefore, this error only happens when the user upgraded to 2.3.2016 or higher, then downgraded and upgraded again.
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