Preview Tool

Cisco Bug: CSCta47130 - Unity Message Store Monitor does not need to re-create MAPI sessions

Last Modified

Feb 22, 2014

Products (1)

  • Cisco Unity Servers

Known Affected Releases

3.1 4.0 5.0(1) 7.0

Description (partial)


MWI's may be incorrect for some Exchange Information Stores, but not others.   The Unity conversation should be fine, but it could be affected if issues such as those described in Microsoft KB 948496 further complicate the behavior.


In Unity versions prior to 8.0, the service that monitors Exchange for message notification, the Message Store Monitor, re-creates the Exchange MAPI session when the Information Store (IS) the Unity_servername is located goes off-line and comes back on-line.
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.