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Cisco Bug: CSCta46273 - Status of voicemail does not change when they are heard from the phone.

Last Modified

Feb 22, 2014

Products (1)

  • Cisco Unified Personal Communicator

Known Affected Releases

7.0(2)

Description (partial)

Symptom:

When there are multiple voicemails left on Unity Connection 7.X and heard all of them from IP phones, but CUPC only marks the latest voicemails as heard.

For example,
1. Left 3 voicemails from CIPC. Listened and saved them from CIPC.
2. Only the latest voicemail is marked as saved from CUPC and the first 2 stays as new.
3. Left 4 voicemails from CIPC. Listened and saved them from CIPC.
4. Again only the latest voicemail is marked as saved from CUPC and the first 3 stays as new.
5. Left 1 voicemail from CIPC. Listened and saved it from CIPC.
6. CUPC shows this voicemail as Read.

Conditions:

CUPC with Unity Connection as voicemail system.
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