Preview Tool

Cisco Bug: CSCta44241 - True upgrade does not happen properly if machine gets rebooted inbetween

Last Modified

Jun 24, 2011

Products (1)

  • Cisco Unified Contact Center Express

Known Affected Releases


Description (partial)


During CAD true update process, if machine is rebooted. After the machine comes up, during first launch of CAD there is no true upgrade happening. Once we login to CAD - Close and then try to relogin True upgrade pop up is seen 

CAD is downloaded from UCCX 7.0(1) base.
After upgrading 7.0 to 7.0(1) SR3 , when CAD is launched it starts performing a true upgrade.
If the client machine gets rebooted when the true upgrade is happening after the machine comes up if CAD is launched true upgrade does not kick in even though it has not completed the previous time.

If CAD is looged in, logged out and the window closed and it is relaunched true upgrade kicks in.
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.