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Cisco Bug: CSCta39539 - Pref Agent ID in NEW TASK is tagged with Agent reskilled to another MRD

Last Modified

Jan 12, 2017

Products (1)

  • Cisco Unified E-Mail Interaction Manager

Known Affected Releases

4.3(1)

Description (partial)

Symptom:

Preferred Agent ID in NEW TASK request is tagged with Agent ID that has been reskilled to another Queue / MRD 

Conditions:

(i) when Personalized Activity Assignment is set as "Always" or "Logged in"  under department setting 
(ii) Agent is reskilled to another MRD or another skill group
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