Cisco Bug: CSCta39257 - No visual notification when CSD loses communication w/ CAD services
Dec 29, 2016
- Cisco Agent Desktop
Known Affected Releases
Symptom: When the CSD loses communication with CAD Services, the statistics are zero'd out. This defect is an enhancement request to add a visual indication of the communication failure, so that a supervisor will report a communication failure instead of statistics issue, speeding up resolution. Conditions: CSD with connectivity to CTIOS but with a loss of communication to CAD Services.
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Bug Details Include
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