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Cisco Bug: CSCta39257 - No visual notification when CSD loses communication w/ CAD services

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Agent Desktop

Known Affected Releases


Description (partial)


When the CSD loses communication with CAD Services, the statistics are zero'd out.  This defect is an enhancement request to add a visual indication of the communication failure, so that a supervisor will report a communication failure instead of statistics issue, speeding up resolution.


CSD with connectivity to CTIOS but with a loss of communication to CAD Services.
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