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Cisco Bug: CSCta38206 - Installation Wizard should not allow built-in user alias to be used

Last Modified

Oct 22, 2015

Products (1)

  • Cisco Unified Communications Manager (CallManager)

Known Affected Releases


Description (partial)

Unity Connection installation fails with following error messages.

The installation has encountered a unrecoverable internal error. For further assistance report the following information to your support provider.

Cisco Unity Connection installation failed during database setup.
The system will now halt.

## From cuc-dbinstall log file,

Running module setupadmin

Executing query: execute procedure csp_UserModify(
pObjectId='6889cdad-41b7-4200-926b-4f13c1cb3ed5', pAlias='operator',
pMailName='operator', pDisplayName='operator'); Execute query failed
action:      EXECUTE
sqlcode:     -268
diagnostics: [{'message': 'Integrity constraint violation', 'sqlstate':
'23000'}, {'message': 'ISAM error:  duplicate value for a record with
unique key.', 'sqlstate': 'IX000'}]

If you choose one of the following built-in user alias for the administrator ID or application user account during the installation process

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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
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