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Cisco Bug: CSCta37771 - Wrong Call disposistion seen for CIM Callback activity.

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases


Description (partial)

An extra TCD (Termination Call Detail record) with Incorrect Call Disposition (1) seen for Unified WIM callback activity

An additional TCD with Call Disposition 1 is cut in Agent PG for every Call back Call. This is in addition to the expected TCD with Call dispostion 13 on the Agent PG.

ICM/UCCE IPCC PG integrated with Unfied WIM
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