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Cisco Bug: CSCta33442 - Agent summary report is showing duplicate agent..

Last Modified

Feb 22, 2014

Products (1)

  • Cisco Unified Contact Center Express

Known Affected Releases

4.5(2)SR2

Description (partial)

Symptom:
An agent's name is displayed multiple times in the agent summary report when filtered by agent name. One or more rows might have all 0 values as well.

Conditions:
Any information related to the agent (extension, name, login id, csq etc.,) was changed and the report duration does not overlap with the time-frame when the change was effected.
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