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Cisco Bug: CSCta33442 - Agent summary report is showing duplicate agent..

Last Modified

Feb 22, 2014

Products (1)

  • Cisco Unified Contact Center Express

Known Affected Releases


Description (partial)

An agent's name is displayed multiple times in the agent summary report when filtered by agent name. One or more rows might have all 0 values as well.

Any information related to the agent (extension, name, login id, csq etc.,) was changed and the report duration does not overlap with the time-frame when the change was effected.
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