Cisco Bug: CSCta33442 - Agent summary report is showing duplicate agent..
Feb 22, 2014
- Cisco Unified Contact Center Express
Known Affected Releases
Symptom: An agent's name is displayed multiple times in the agent summary report when filtered by agent name. One or more rows might have all 0 values as well. Conditions: Any information related to the agent (extension, name, login id, csq etc.,) was changed and the report duration does not overlap with the time-frame when the change was effected.
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Bug Details Include
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