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Cisco Bug: CSCta28983 - Udpate DB Schema - Online Help with more detail for CD 30

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

7.2(7) 7.5(5)

Description (partial)

Symptom:

Termination Call Detail records marking original call as Call Disposition of 30, even if after the conference was torn down. 

Conditions:
Inbound call to Agent. 
Agent consult conferences another device. 
Conference is completed. 
The added party drops from the conference, and the conference is torn down. 

In TCD we see the following:

For the call to 36666 Call Disposition of 14 
and the main call from 1003 to 6800 to 1001 having call disposition of 30.
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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