Guest

Preview Tool

Cisco Bug: CSCta23723 - EoS/EoL report fails saying unable to connect to Cisco.com

Last Modified

Feb 22, 2014

Products (1)

  • CiscoWorks Resource Manager Essentials

Known Affected Releases

4.1 4.2

Description (partial)

Symptom:

Running and End of Life/End of Sale report fails with the following failure reason:

Unable to get data from Cisco.com. Check Cisco.com connectivity. Try again later

Additionally, the following error will be seen in the invreports.log:

ERROR,[main],com.cisco.nm.rmeng.inventory.reports.util.EosEolXmlParser,updateDB,268,SQL Anywhere Error -638: Right truncation of string datacom.cisco.nm.rmeng.inventory.reports.util.IRException: SQL Anywhere Error -638: Right truncation of string data
at com.cisco.nm.rmeng.inventory.reports.util.EOXDBUtil.updateDevicetable(EOXDBUtil.java:245)

Conditions:

This occurs when the EOL/EOS bulletin number is longer than 12 characters.
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.