Preview Tool

Cisco Bug: CSCta23723 - EoS/EoL report fails saying unable to connect to

Last Modified

Feb 22, 2014

Products (1)

  • CiscoWorks Resource Manager Essentials

Known Affected Releases

4.1 4.2

Description (partial)


Running and End of Life/End of Sale report fails with the following failure reason:

Unable to get data from Check connectivity. Try again later

Additionally, the following error will be seen in the invreports.log:

ERROR,[main],,updateDB,268,SQL Anywhere Error -638: Right truncation of string SQL Anywhere Error -638: Right truncation of string data


This occurs when the EOL/EOS bulletin number is longer than 12 characters.
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.