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Cisco Bug: CSCta23393 - Supervisor desktop RTG displays improper Base-skillgroup data for agents

Last Modified

Dec 31, 2016

Products (1)

  • Cisco Computer Telephony Integration Option

Known Affected Releases


Description (partial)

In the real time grid for supervisor, corresponding to an agent, if the agent is configured for more than one sub skill group of same base, Supervisor can see only one of the subskill configured and see only one name.

Only when Sub Skills are configured.
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