Guest

Preview Tool

Cisco Bug: CSCta15783 - Warm transfer to agent causes unknown line state

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

7.5(6)

Description (partial)

Symptom:
Agent is unable to complete warm transfers.

Conditions:
After agent has received multiple (nine) warm transfers from another agent the agent is able to initiate a warm transfer but not able to complete the warm transfer.
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.