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Cisco Bug: CSCta13121 - Unable to book calback from shared line on the other phone

Last Modified

Oct 27, 2017

Products (1)

  • Cisco Unified Communications Manager (CallManager)

Known Affected Releases

9.0(0)

Description (partial)

Symptom:

Unable to book calback from RT Pro Phone shared line on the other phone

Conditions:

STEPS:

Phone A , B ->  RT Pro Phone
Phone C -> TNP Phone

1. Phone A and B are shared lines
2. Phone C -> TNP Phone
3. Phone A calls Phone C
4. Phone C doesnt answer or busy in some other call
5. Phone A books callback on Phone C
6. This callback is booked only by Phone A and not by Phone B (Phone A and B are shared lines)
7. Phone B (shared line) also calls Phone C 
8. Phone C doesnt answer again or busy in some other call
9. Phone B tries to book callback
10. But Phone B gets the information that "Callback cannot be activated on  <Phone C DN>"
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
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