Cisco Bug: CSCta13121 - Unable to book calback from shared line on the other phone
Oct 27, 2017
- Cisco Unified Communications Manager (CallManager)
Known Affected Releases
Symptom: Unable to book calback from RT Pro Phone shared line on the other phone Conditions: STEPS: Phone A , B -> RT Pro Phone Phone C -> TNP Phone 1. Phone A and B are shared lines 2. Phone C -> TNP Phone 3. Phone A calls Phone C 4. Phone C doesnt answer or busy in some other call 5. Phone A books callback on Phone C 6. This callback is booked only by Phone A and not by Phone B (Phone A and B are shared lines) 7. Phone B (shared line) also calls Phone C 8. Phone C doesnt answer again or busy in some other call 9. Phone B tries to book callback 10. But Phone B gets the information that "Callback cannot be activated on <Phone C DN>"
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Bug Details Include
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