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Cisco Bug: CSCta07317 - Mapped user group cannot approve Knowledge Base suggestions in EIM/WIM

Last Modified

Feb 22, 2014

Products (1)

  • Cisco Unified E-Mail Interaction Manager

Known Affected Releases


Description (partial)


If an ICM-integrated user group is added to the KB approval process, the users in that group do not receive the appropriate system message when new article suggestions are submitted.  In addition the approval buttons are not available when the users select the article that needs approving in the KB.


EIM 4.2(5) integrated with UCCE
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