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Cisco Bug: CSCta03806 - Middle initial not showing up in call logs with.

Last Modified

Mar 13, 2018

Products (1)

  • Cisco Unified Mobile Communicator

Known Affected Releases


Description (partial)

Users with same first and last name (different Middle initial) are not destinguishable in call log.

If contact sync is turned off, then this occurs.

Home > Settings > Mail > Account > Contacts (turn off)
Add two contacts in Exchange, such as:
Sam K. Lial, business number 52009
Sam T. Lial, Business number 52008
No AD configured for these users.
Your Desk phone has CUMC configured.

Sam K. calls your Desk phone. You answer. Then hang up.
Sam T. calls your desk phone. You answer. Then hang up.
You go to your Recent call log.

Expect to see proper name and number for the first caller 'Sam K.'
Expect to see proper name and number for the 2nd caller 'Sam T.'.
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Bug Details Include

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