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Cisco Bug: CSCta03565 - IP address change causes Cisco Unified Serviceability to come up blank.

Last Modified

Feb 06, 2017

Products (2)

  • Cisco Unity Connection
  • Cisco Unity Connection Version 7.0

Known Affected Releases


Description (partial)

After changing the IP address for a Single 7.X Server Without a Connection Cluster, you can no longer access the Cisco Unified Serviceability page.  It will allow you to login, but will come up with a blank screen and say "Done" in your browser window.  RTMT will not allow you to choose the node anymore.  When you try to access the System Settings - > Cluster page it will not let you.  Plug-ins will give you a java error.

If you change the System Settings - > Cluster page to reflect IP address instead of hostname, then  change the IP address in the OS Administration Settings - > IP > Ethernet page without changing the IP address in the Cluster page first.
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